Mobile Proxies USA Privacy Policy

Effective November 8, 2026. This policy explains what we collect when you open an account, buy and run lines, and visit our website, and what we do with it. The short version: we keep what we need to run your lines and bill you, we do not look inside your traffic, and we do not sell anything about you. The controller is Mobile Proxies USA, reachable at [email protected].

The account

To open an account we take an email address and a password, which we store hashed. You may add a display name, a Telegram handle (if you link the bot) and labels for your lines; labels are yours and we treat them as account data, so avoid putting personal data about third parties in them. We record the time and IP address of sign-ins and of security-relevant actions (password changes, credential resets, moves) so that you and we can audit the account; those records are kept for twelve months.

Payments

Card payments are processed by Stripe and PayPal payments by PayPal; we receive a token, the last digits of a card, the payer's name and email as the processor provides them, and the amount. We never hold full card numbers. Crypto payments are recorded by the payment address, the transaction identifier and the amount. Zelle and bank-wire payments are recorded with the sender's name as it appears on the transfer and the amount. Invoices and balance history are kept for seven years to meet tax and accounting obligations.

Running a line

We do not inspect, store or analyse the content of the connection; HTTPS and VLESS traffic is encrypted end to end past our equipment in any case. Connection metadata (nothing from inside the connection) may be logged. We may investigate complaints, abuse reports or legal requests, respond to the valid complaints, and cooperate with lawful requests when required. Aggregate counters per line (bytes per UTC day) are kept for the plan period plus 90 days for the fair-use record.

Rotation requests, moves, credential resets and dashboard actions are logged per line for twelve months so that a fleet owner can see what happened to which row and when.

The website, app and bot

Our website sets a session cookie when you sign in and a preference cookie for language; it does not run third-party advertising trackers. Sign-up and login forms are protected by a captcha service, which receives your IP address and browser signals for that purpose only. The mobile app uses the same account and sends the same data as the dashboard. Linking the Telegram bot gives us your Telegram user ID and handle, which we store to route notices and commands to the right account; Telegram's own policy covers what Telegram sees.

Who else sees your data

Payment processors (Stripe, PayPal) for payments; our hosting and email providers for running the service and sending receipts and notices; the captcha provider at sign-up and login; and Telegram if you use the bot. Each sees only what its function needs. Carriers see the traffic of their own SIMs as they do for any subscriber; they do not receive your account data from us. We disclose data to authorities only on a valid legal demand, and to the extent the law allows we will tell you when we do. We do not sell, rent or trade personal data.

Your rights and choices

You can see and change account data in the dashboard. You can ask us for a copy of the personal data we hold, ask us to correct it, or ask us to delete your account; deletion removes account data at once, while invoices stay for the legal retention period. You can decline marketing email by the link in any such message; service notices about renewals, fair use and non-payment are not marketing and continue while you hold lines. Requests go to [email protected] and are answered within 30 days.

If you are in a jurisdiction that grants additional rights, such as objection to processing or portability, we honour them on the same request route. If you believe we have mishandled your data you may complain to the supervisory authority where you live.

Security, children and changes

Passwords are hashed, dashboard and API traffic is encrypted, access to systems holding account data is limited to staff who need it. No system is perfect; if a breach affects your data we will notify you by email without undue delay. The service is for adults and businesses; we do not knowingly collect data from anyone under 18. Changes to this policy are published on this page. The latest version applies to every line you hold, and using the service means you agree to it.

Questions