Mobile Proxies USA Refund Policy

Effective November 8, 2026. Refunds are handled per line, because that is how lines are sold. Removing one line from a fleet of ten affects that line's time only. This page sets out how we work out the amount, when it goes back to the original payment method and when it goes to your balance, and the cases where nothing is returned. It is part of the terms of service.

The arithmetic

For a daily, weekly or monthly line that you remove before the end of its term, we divide the price paid by the number of units in the term (hours for a daily line, days for a weekly or monthly line) and multiply by the number of whole units still remaining at the moment you remove it. That amount is credited to your account balance at once. Partial units are not counted. A monthly line removed with 12 full days left returns twelve thirtieths of its price to your balance; a weekly line removed with 3 full days left returns three sevenths.

Balance credit can be spent on any line, any term, any add-on, and is not subject to a time limit while your account exists. It is not paid out in cash.

Within the first 24 hours: refund to the payment method

If a daily, weekly or monthly line does not suit you, ask within 24 hours of purchase and we refund the whole price to the original payment method. We may ask what went wrong so we can fix it, but the refund does not depend on the answer. Card and PayPal refunds appear within a few business days according to the processor; crypto refunds are sent to the address the payment came from unless you give us another; Zelle and wire refunds are sent to the originating account and can take several business days. This option applies once per line and only to the first 24 hours of the first term; renewals are covered by the auto-renewal clause below.

Downtime caused by us

If a line is unusable because of our equipment, our software or our network, the downtime is credited to your balance per line, calculated from the time the fault is recorded (by our monitoring or by your report to support, whichever is earlier) to the time the line is working again, at the line's daily rate divided into hours. Carrier outages, carrier maintenance and radio congestion are outside our control and are not credited, though we will tell you what we know and offer a free move to another metro where that helps.

Auto-renewals you did not mean to keep

If a line renews automatically and you did not intend it to, tell us within 24 hours of the renewal charge. If the renewed term has not been used, we refund the renewal to the original payment method. If it has been used, the per-unit credit rule applies to the remainder. Switch auto-renew off on the row to prevent it next time; it is set per line.

Not refunded

Hourly lines once started: the first two hours are charged at purchase and are not returned if you stop early. Time already consumed on any line. Bans, restrictions, verification demands or other decisions made by third-party platforms about your accounts, which depend on your activity and on the platform, not on the line. Carrier-side outages and congestion. Lines ended by us for a confirmed breach of the acceptable-use terms. The 5G+ add-on for the current period once applied. The remainder of a term that has passed the 24-hour window, which is credited to balance under the arithmetic above rather than refunded to the payment method.

Removing one line from a fleet

Remove the line from its row in the dashboard. The credit appears on your balance immediately and the device returns to stock. No other line is affected: their terms, credentials, rotation settings and renewal dates stay as they were. If you intend to replace the line with another in a different metro, a free move keeps the remaining time and is usually the better choice than remove-and-rebuy.

How to ask

Email [email protected] or message the Telegram bot with the line's label or its host and port, the date of purchase or renewal, and what you are asking for: a first-24-hour refund, a downtime credit, or a renewal refund. Prorated credit for a removed line needs no request; it is automatic. We answer within a day, usually much faster, and refunds to payment methods are issued the same day we approve them.

Questions